Pellet Firing

Information

Log on or register

Go to Login/Register. Existing customers will need to log on by entering their email address and password. New customers will need to register. Click on the Sign Up button.

Find required products

Search for the product you require using the Search box located on the left of the homepage. Type in key words of the required product. The option to use an Advanced Search is available below. This will take you to an array of products relating to your search. Alternatively, the option to be more specific with your search is available on the left hand side of the website in the Categories section.

Read information provided about products available

Products displayed in the main window can be viewed in either GRID view or LIST view by selecting the buttons in the top left corner of the products window. Selecting GRID will show small images and selecting LIST will show large images of the products selected, you will also be able to read a description and check its availability.Selecting a product in either view will take you to the product page with a full description of the product with a small image,clicking on the small image will open a popup box containing a large detailed image

Special conditions

Due to licensing regulations/legal reasons some products cannot be ordered online. This product cannot be purchased online will display when these conditions apply. Please call Duncans Gunmakers Ltd for more details about the product and its availability. 01482 328150.

Add Product to cart

If you have not already done so you will now need to log in or register. Products Click on Add to Basket. The option to Add to Basket will only be shown if your required product is in stock. In the Your Shopping Cart Contents screen you will be able to enter required quantities. Alter by typing in the desired amount and clicking on the refresh button located to the right of the quantity box. To remove an item in your shopping basket, simply click the remove tab located to the right of the refresh tab.

Proceed to checkout

Click on Checkout button.

You can now select the preferred postage method or if you live locally you can choose the Click & Collect button shown as "ONLY USE THIS OPTION IF YOU INTEND COLLECTING THE GOODS FROM THE SHOP. MON-SAT between 9:30am - 5.30pm Pickup of the order at our Shop, 200 Willerby Road Hull East Yorkshire England HU5 5JW"

Shipping address

The shipping address is the address at which you will receive your products. The address can be changed by clicking on the Change Your Address button. You are required to complete the boxes marked with an asterisk and may complete the optional boxes if you wish.

You can now click the Continue Checkout tab.

Shipping address

Ordering from Overseas

Regrettably we do not ship outside the United Kingdom.

Privacy & Cookie Policy

COOKIE DOCUMENT

This is the Cookie Policy for Duncans Gunmakers Ltd, accessible from www.duncansgunmakers.co.uk

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or break certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Surveys related cookies

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you arent sure whether you need or not its usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

Email: Information@duncansgunmakers.co.uk
Phone: 01482 328150

Terms & Conditions

TERMS AND CONDITIONS

BY SUBMITTING AN ORDER TO US, YOU WARRANT AND REPRESENT TO US THAT YOU ARE OVER 18 YEARS OLD.

Please read these terms and conditions ("Terms") carefully before using Our Website as they affect your rights and liabilities under law.

WITHOUT LIMITING THE GENERALITY OF THESE TERMS, YOUR ATTENTION IS IN PARTICULAR DRAWN TO CLAUSES 9 AND 18.

Please note that if you do not accept these Terms, you will not be able to Order Goods from us and you must leave this Website immediately.

1. Definitions and Interpretations

1.1 In these Terms the following words shall (unless the context otherwise requires) have the following meanings:

Contract these Terms and the Order;

“Goods” the items advertised on our Website which you buy from Us;

Intellectual Property Rights all patents, database rights, copyright, design rights, trade marks and other similar rights wherever existing in the world whether registered or unregistered together with the right to apply for protection of the same;

Liability of any nature for any and all damages, claims, proceedings, actions, awards, expenses, costs and any other losses and/or liabilities;

“Order” the order for Goods placed by you and accepted by Us subject to these Terms;

“Us, Our, We” Duncans Gunmakers Ltd, 200 Willerby Road, Hull, East Yorkshire,

HU5 5JW.

“User” any person who browses the Website;

“Warranty Period” a period of 12 months from the date that you place your Order;

“Website” Our website at URL [www.duncansgunmakers.co.uk]

Working Day Monday to Saturday between the hours of 9.30am and 5.30pm but not any day which is a public holiday in the UK.

1.2 Headings are for convenience only and shall not affect the interpretation of these Terms.

2. Application of these Terms

2.1 If you are submitting an Order, you agree to be bound by these Terms. If you are a User, your use of the Website constitutes your agreement to be bound by these Terms insofar as they are relevant to use of the Website only.

2.2 These Terms (as amended by Us from time to time in accordance with clause 2.3 below) shall apply to the exclusion of any other terms or conditions and you agree to abide by them.2.3 We reserve the right to vary these Terms at any time. If so, the updated version will be posted on the Website and you will bound by the updated version if you continue to use the Website thereafter.

PART A - USE OF THE WEBSITE

3. Website Content

The content of this Website is © Duncans Gunmakers Ltd. All rights are reserved. You are permitted to download a single hard copy of Website content and print extracts from the Website for your own personal and non-commercial use. Unless otherwise stated, the Intellectual Property Rights in all material on this Website (including without limitation photographs and graphical images) are owned by Us. Except as expressly provided nothing contained herein shall be construed as creating any license or right under Intellectual Property Rights.

4. Links

This Website may include links to other websites. These websites and the content, products and services available through them are not under Our control and should not be considered to be endorsed or approved by Us. We do not accept any liability in connection with any third party websites that may be accessed through this Website.If you would like to link to the Website, you may only do so on the basis that you link to, but do not replicate, the home page of the Website, and subject to the following conditions:

a. you do not remove, distort or otherwise alter the size or appearance of the Duncans Gunmakers Ltd logo(s);

b. you do not create a frame or any other browser or border environment around the Website;

c. you do not in any way imply that we are endorsing any products or services other than its own;

d. you do not misrepresent your relationship with us nor present any other false information us;

e. you do not otherwise use any trade marks of Duncans Gunmakers Ltd displayed on the Website without our express written permission;

f. you do not link from a website that is not owned by you; and

g. your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right to link to the Website for breach of the above terms and to take any action it deems appropriate. You shall fully indemnify us for any loss or damage suffered by us as a result of your breach of those terms.

5. Privacy Policy

You have read and agree to the terms of our Privacy Policy.

6. Service access

While we endeavour to ensure that this Website is available 24 hours a day, we shall not be liable if for any reason this Website is unavailable at any time or for any period.

We give no warranties as to the availability, performance or accessibility of the Website. Access to this Website may be suspended temporarily and without notice at our discretion including without limit in the case of system failure, maintenance or repair or for reasons beyond our control.

7. Registration

Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network. Responsibility for the security of any passwords rests with you.

8. Disclaimer

8.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

8.2 The material on this Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

8.3 We exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in any way or in connection with this Website; the use, inability to use or the results of use of this Website; any websites linked to this Website or the material on such websites; your downloading of any material from this Website or any websites linked to this Website; or viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website.

PART B - GOODS

9. Eligibility for Goods and Services

9.1 By submitting an Order to Us, you warrant and represent to Us that you are over 18 years old;

9.2 If you are not able or not willing to give the warranties and representations set out in clause 9.1 above then you must not submit an Order to Us.

10. Product Information

10.1 We have made all reasonable efforts to accurately display the colours, designs and sizes of the Goods for sale on Our Website. You acknowledge and accept that designs, colours, shapes and patterns shown on the Website are approximate only. Colours in particular may differ due to your own computer's visual settings and hardware.

10.2 If the Goods you have Ordered are not available in the colour, design or size you have requested we will notify you of the colours, designs or sizes currently available. Your Order will not be accepted and you may then resubmit your Order for the Goods in an available colour.

10.3 You acknowledge that you do not rely on any representation and/or warranty that has not been made in accordance with these Terms.

11. Formation of the Contract

Please follow directions given on the Website to place an Order. Once you have placed an Order and we have received payment in accordance with clause 12 we will confirm receipt of your Order.

12. Price and Payment

12.1 The price payable for the Goods shall be as shown on the Website. Prices advertised on the Website include VAT (VAT stands for Value added tax) but exclude postage, packing, and insurance. Delivery charges are shown separately when ordering and must also be paid in advance.

12.1a VAT-(VAT stands for Valued added tax) which is charged on goods sold by Duncans Gunmakers Ltd.

12.2 Payment shall be made by you by the means specified on the Website and shall not be deemed to be made until We have received cleared funds in respect of the full amount stated in the Order.

12.3 Prices are subject to change without notice but changes will not affect Orders which we have already accepted.

13. Right for you to Cancel

13.1 You may cancel your Order at any time up to the end of the seventh (7) Working Day from the date you receive the Goods PROVIDED THAT the Goods remain unopened and sealed in their original packaging in a condition suitable for re-sale.

13.2 To cancel your Order you must notify us in writing (which includes letter, fax or email). The sum debited to Us from your credit or debit card will be re-credited to the same card within 30 days of your cancellation notice.

13.3 The Goods in question must be returned to Us within 21 days of your cancellation notice and must be received by Us in the condition they were in when delivered to you, unopened and sealed in their original packaging in a condition suitable for re-sale. Unless the Goods are faulty, We shall be entitled to recover any direct costs of having to recover the Goods from you and may set such costs off against the amount to be re-credited to you.

14. Cancellation by Us

14.1 We reserve the right to cancel the Contract if:

14.1.1 We have insufficient stock to deliver the Goods you have ordered;

14.1.2 We do not deliver to your area or country;

14.1.3 One or more of the Goods you ordered was listed with incorrect product information, price, and/or description for whatever reason; or

14.1.4 We have reason to believe that you will fail to pay for the Goods or that you will not comply with these Terms (or any of them).

15. Delivery of Goods to you

Unless we notify you otherwise, once your Order has been accepted, we will deliver the Goods ordered by you within 28 days to the billing address you give Us at the time you make your Order.

16. Intellectual Property Rights

All and any Intellectual Property Rights in connection with the Goods shall be owned by Us absolutely.

17. Disclosure of Information to Government Bodies

We may from time to time be requested to provide information to government bodies (including without limit the Police) with regards to any Goods you purchase from Us and you hereby consent to Us doing so.

18. Liability and Limitation

18.1 If we do not deliver or if the Goods we deliver are not what you ordered or are damaged or defective on delivery or during the Warranty Period or the delivery is of an incorrect quantity, Our only obligation will be, at Our option to:

18.1.1 make good any shortage or non-delivery or incorrect delivery; or

18.1.2 replace or repair any Goods that are damaged or defective; or

18.1.3 refund to you the amount paid by you for the Goods in question.

The above obligations shall not apply when such damage or defect has arisen as a consequence of any negligence by you or your failure to comply with any reasonable instructions issued by us in respect of maintenance and/or safe handling.

18.2 We shall have no Liability to you for any consequential, special or indirect losses including without limit loss of revenues, profits, contracts, business or anticipated savings damage to or loss of goodwill, reputation or data.

18.3 Without prejudice to the foregoing, our total aggregate Liability to you under and/or arising in relation to this Contract shall not exceed the amount paid by you for the Goods.

18.4 Nothing in this Contract shall exclude or limit Our Liability for death or personal injury due to Our negligence or any Liability which is due to Our fraud or any other Liability which We are not permitted to exclude or limit as a matter of law.

18.5 Nothing in this Contract shall exclude or limit your statutory rights.

PART C - GENERAL

19. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to Us must be in writing and sent to Duncans Gunmakers Ltd, 200 Willerby Road Hull, East Yorkshire, HU5 5JW. or by email to sales@duncansgunmakers.co.uk

20. Events beyond Our control

We shall have no liability to you for any failure to deliver Goods you have ordered or any delay in doing so or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond Our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

21. Miscellaneous

21.1 If any part of these Terms is unenforceable (including any provision in which we exclude Our liability to you) the enforceability of any other part of these Terms will not be affected.

21.2 This Contract shall be governed by and interpreted in accordance with English law and both parties submit to the exclusive jurisdiction of the English Courts.

21.3 These Terms, together with the Order set out the whole of Our agreement relating to the supply of the Goods by Us to you.

Shipping & Returns

UK Delivery

Some items which are age restricted or require the production of a Firearms or Shotgun Certificate cannot be purchased online and would need to collected from our premises.

Knives or bladed implements

Knives and Bladed implements can be purchased online and collected from our Store using the Click and Collect option at checkout. They can also be posted to your address using the Post offices 48 hour Age Verification Service and using the Delivery Charge option at checkout. If the recipient looks to be under the age of 25 years old they will need to provide proof of age at the point of delivery to receive the shipment. If proof of age is not provided the package will be returned to the nearest customer service centre and held there for 18 days. It can be collected from the service centre but the same Age Verification rules will apply. If the package is not collected within 28 days it will be returned to the sender.

Duncans Gunmakers Ltd’s delivery charges are based on a weight related scale which will be indicated and added at the time of checkout.

Duncans Gunmakers Ltd can only deliver goods to you in an approximate period. We will always endeavour to dispatch your items within 48 hours however product availability can vary. All goods will be sent to the address given by you which can be seen in your Order Confirmation email. We aim to get your goods to you within 3-7 working days but some products have specific delivery requirement which may extend delivery timescales. Please see individual product pages for more information.

If for some reason parcels are required to be redirected then a new additional charge of £9.95 will be incurred (where applicable). Also if goods are refused or not called for a charge of £9.95 will also be incurred. This list is not a full and exhaustive list and other reasons may apply.

Please note that your goods may be sent to you in instalments as availability of products can vary. For example certain products have specific delivery requirements which are explained below.

In Store Items

These are items that we stock in our store and orders for these items will take 2-3 days to arrive. If you would like to purchase the item in person then please call ahead to make sure we have the item in stock.

Direct Shipment Items

These products are dispatched direct from the manufacturer on behalf of Duncans Gunmakers Ltd. In most cases they will arrive separately to any other items you have ordered. Please see the individual product pages for specific delivery estimates as each manufacturer will use a different courier. If you need to return or exchange your product please return the items to Duncans Gunmakers Ltd at our returns address. For more information please call 01482 328150.

Special Order Items

These are products which aren't always kept in stock or are tailor made. Special Order Items can have extended delivery timescales so for more information please see the individual product pages for specific delivery estimates.

Collection Only Items

These items normally require Identification (Passport) or a firearms / Shotgun certificate before they are handed over. Shotguns, Rifles, Airguns and Moderators are usually good examples. When purchasing a 'collection only' item you are in effect paying a deposit for your goods. In most instances you can choose to collect your item from our store.

Pre-Order Items

These are usually items that are going to be out of stock for a number of weeks or are in short supply. By purchasing a Pre-Order Item you are in effect paying a deposit for your goods. As soon as the item is back in stock yours will be dispatched within 24 hours where possible. Please see individual product pages for current back in stock dates. In rare occasions these dates can be changed by the manufacturers so we recommend you contact us regularly for updates.

Refunds & Returns

The Goods in question must be returned to us unopened within 14 days of your cancellation notice and must be received by us in the condition they were in when delivered to you, unopened and sealed in their original packaging in a condition suitable for re-sale. Unless the Goods are faulty We shall be entitled to recover any direct costs of having to recover the Goods from you and may set such costs off against the amount to be re-credited to you.

All returned goods should carry a copy of the original invoice. We recommend you photocopy one for your own records. The goods should be packaged to a satisfactory standard in a safe and relevant manner. Our return address should be clearly shown on the front of the parcel which is as follows:

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