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Warranty Information

United Kingdom Warranty Section 1a

 

All warranty (including International warranty) must be registered with Duncans Gunmakers Ltd via an email to warranty@duncansgunmakers.co.uk including the following: Full name and Address of original purchaser - a clear picture of: warranty card and receipt of purchase. The picture must be clearly visible, with all relevant information of both receipt and warranty card in a readable clarity.

Warranty Register

By emailing this information, you agree for Duncans Gunmakers Ltd to store your information on our Warranty Register.

Once you register your warranty via email, upon special checks in our system, you will be added to the warranty register, where all product and customer details will be held digitally, under private register with stringent security measures only accessible by password.

The relevant warranty card must be used, for our Duncans Swiss Horology Division Watch products you must present the watch warranty card.

Each product must be registered separately upon purchase with the relevant receipt and warranty card.

United Kingdom Warranty B Section 1b

The warranty card and receipt of purchase must be included with the product to claim any warranty work. A full name and address of the original purchaser must also be provided, this must accurately match up with what is registered under our system.

The warranty periods and warranty services referred to on this page are intended as a guide only and variations may occur. If there are differences between the warranty card and information included with the product and the information shown on this page, Duncans Gunmakers Ltd will determine suitable solutions.

The warranty periods apply from the first date of purchase of the product. To obtain warranty service, the original proof of purchase will be required and the customer must be able to provide full name, address and picture of warranty card to commence works.

The warranty covers defects in materials and workmanship (Determined by Duncans Gunmakers Ltd). The warranty may not apply to consumable items included with or in the product such as batteries, which may have a reduced or no warranty period.

The warranty card and warranty information included with the product will state specific exclusions to the warranty (e.g. where a defect is caused by misuse or unauthorised repair of the product) which must be checked before requesting service under the warranty.

If there are any signs of aftermarket parts (not authorized by Duncans Gunmakers Ltd) or signs of work applied to the product that is not recorded in our system, the warranty period will instantly become void.

To obtain assistance under the warranty (for example if something is not clear on this page), please contact Duncans via the following email address: warranty@duncansgunmakers.co.uk or by using the details in the Contact Us section at the bottom of our website.

 

Knives with PermaSharp Section 2a

 

Please note that knives are specifically designed as a cutting tool. Knives should not be used as anything other than a cutting tool, such as a screwdriver, pry bar or any other type of tool. If the knife has been used as anything other than a cutting tool (Determined by Duncans Gunmakers Ltd), then the PermaSharp service, and any current warranty will become void.

PermaSharp is a service offered exclusively by Duncans Gunmakers Ltd and will include a full resharpen of your knife (Only available for products listed with PermaSharp)

Not Covered by PermaSharp:

If your knife has any of the following, it will no longer qualify for sharpening or "restoration":

  • The tip has snapped off the end of the knife
  • The knife has been oversharpened to create an angle of over 40° (degrees)
  • Major damage to the edge such as chips or cracks in the steel
  • Damage to the heat treatment
  • Reprofiling of the blade shape or edge

 

Duncans Swiss Horology Division (Watches) Section 2b

 

All of our Duncans Manufacture Swiss watches are covered under our 5 year warranty, this counts for within the United Kingdom, and outside of the United Kingdom (see section 3a). The relevant Swiss Horology Division card MUST be presented either in store or via picture by email to: warranty@duncansgunmakers.co.uk

To be valid for your 5 year warranty you must provide your (original purchaser) full name, address, have proof of purchase (receipt) and present the warranty card.

Warranty work includes replacing faulty parts (Determined by Duncans Gunmakers Ltd) and undertaking repairs for defective parts.

If there are any signs of aftermarket parts (not authorized by Duncans Gunmakers Ltd) or signs of work applied to the watch that is not recorded in our system, the warranty period will instantly become void.

 

International Warranty Section 3a

 

Products that are NOT listed in the Duncans Manufacture Category, will not be available for any warranty.

In relation to Duncans Manufactured Product only, Duncans offers a limited international warranty as set out below.

The international warranty is applicable to purchases made in countries outside of the following: United Kingdom, Republic of Ireland, Germany, France, Italy, Malta, Spain, Portugal, The Netherlands, Belgium, Luxembourg, Denmark, Sweden, Finland, Poland, Hungary, The Czech Republic, Slovakia, Austria, Slovenia, Estonia, Latvia, Lithuania, Greece, Cyprus, Romania, Bulgaria, Switzerland, Norway, Liechtenstein, Croatia and Iceland.

In the event that warranty service is required on your Duncans Manufacture product and you are located outside of the country where you purchased the Duncans Manufacture product at the time of your request for service under warranty, a local Duncans Approved Dealer (if available) in your location may be able to provide you with warranty service - Currently Unavailable

Currently all international warranty work must be sent to:

Company : Duncans Gunmakers Ltd
Street/Road : 200 Willerby Rd
City : Hull
Postal/ZIP Code : HU5 5JW
Region/Province (If Required) : East Riding of Yorkshire
Country : United Kingdom

 

 

 

 

 

 

International Warranty B Section 3b

Any warranty services rendered shall be in a manner consistent with the terms and conditions of the warranty scheme of the country where you originally purchased the Duncans Manufacture product. Warranty services performed, if made available, may take longer than if performed in the country of purchase. The customer shall be responsible for settling all customs fees associated with the transport, and the cost of delivery to the relevant Duncans Approved Dealer (if available). Duncans will pay return transport fees only. The method of shipment of the Duncans Manufacture product shall be at Duncans Gunmakers Ltd's discretion. Liability for goods in transit shall be with the shipping party.

The International Warranty Service period is 5 years (60 months) for Duncans Swiss Horology Division products from the date of purchase, and 1 Year (12 months) for all other products from the date of purchase. Assuming the warranty has been registered within it's period from purchase date- If a customer does not have a document evidencing proof of purchase (Receipt), and can not present the warranty card associated with the product, along with full name and address of the original purchaser, the local Duncans Approved Dealer entity may (at its sole discretion) not carry out any warranty work as the warranty is only valid with proof of purchase (receipt), warranty card, and full name and address of the original purchaser.

The International Warranty provides for only the repair of your product, it does not cover the provision of a new replacement product (in exchange), new batteries, aftermarket parts or a refund of any money you have paid for the product unless approved suitable by Duncans Gunmakers Ltd. Refunds are only available in the country where you have purchased the product. Refunds are only availble within 30 days of Purchase, along with proof of purchase (receipt), return of product in its original condition and all original packaging that the product was shipped with.

If there are any signs of aftermarket parts (not authorized by Duncans Gunmakers Ltd) or signs of work applied to the product that is not recorded in our system, the warranty period will instantly become void.

Manufacturers
1 x [ACME] Widgeon Whistle2 x 12g [ATA] Neo Green4 x .22 [Marksman] Domed Air Rifle Pellets3 x [Elk Ridge] Gold Lining Lock Knife2 x [lionSTEEL] T.R.E Three. Rapid. Exchange. Boomerang Damascus Ti3 x .177 [Umarex] Legends C96 Mauser Broomhandle (712)1 x [Sport Plast] Great Owl2 x .177 [Gamo] PR-453 x [Sport Plast] Crow Decoy2 x [MKM] Timavo Black Micarta MK VP02-BC1 x .177 [RWS] Superfield1 x [Fox Knives] FKMD Best Folding Karambit, Emerson Opener2 x .22 [Browning] T-Bolt Synthetic1 x [Air Arms] S410 Carbine Beech2 x .22 [Weihrauch] FT Exact2 x .177 [Umarex] Beretta PX4 Storm Pistol Magazine 16 Rounds1 x .22 [Webley] Accupell FT1 x [Gerber] Pack Hatchet OD Green2 x [Burris] 4-12x32 R/A Compact Rimfire/Airgun Scope -30.9%1 x [Opinel] No. 7 Classic Carbon Steel2 x [Wiley X] WX ALFA CAPTIVATE™ Polarized Copper2 x [Duncans] .308 Bullet Key Chain1 x .177 [SIG SAUER] P2261 x [Whitby&Co] Whistle Lanyard2 x .22 [H&N] Field Target Trophy1 x [Victorinox] SwissChamp Red, Swiss Pocket Knife (SAK)1 x [Böker Magnum] Crusader2 x [Gerber] Jukebox Marble Grey GER-23822 x [Wiley X] WX Valor 2.5 Polarized Grey Matte Black Frame1 x .177 [Crosman] DPMS SBR M4 / R1 Rifle Magazine 25 Rounds1 x [Wiley X] WX ULTRA Brown Gradient Gloss Crystal Brown Fade2 x [Wiley X] WX Saint Polarized Blue Mirror Gloss White1 x .177 [CyberGun] Thompson 1911 Silver3 x [MTM] .223/30 - 06 Slide Top Ammo Case2 x .22 [Falcon] Prarie Walnut1 x [Phillips Game Technology] Gun Bluing Profesional Cold Blue 250m1 x [SIG Sauer] MCX Rattler Canebrake2 x 12g [Lincoln] Vogue HSX1 x [BNB Knives] Green & Black Karambit, D2 Tool Steel1 x [Opinel] No. 2 Classic Carbon Steel1 x [Gamo] Maxxim Elite Swarm1 x .308 [Sabatti] Chrome Tactical Evo1 x [M48] Black & Gold Analog & Digital Tactical Watch1 x [Duncans] 3350mAh 34MP [Button Top] 18650 Battery *Ship Free*1 x [Böker] Toolkit Torx1 x [Luminox] ICE-SAR Arctic | IN: 10021 x [Hawke] Digital NV Monocular 5x401 x [Olight] I3T EOS Pink Camouflage Breast Cancer Awareness Edition1 x Tech Grade Moly1 x .22-250 [Howa] Classic Laminated Thumbhole Sporter1 x [Duncans] Red Wilderness Widget, Multitool for Camping1 x [Imalent] MS18 100,000 Lumens Sunbeam1 x [Nuprol] 4x32 ACOG Red Fibre Optic (No Battery Required)1 x [Kwik Thumb Stud] Stainless Steel Stud, Fits Blades Up To 1/8"1 x [Duncans] Sable Terra Aluminium Angled Foregrip1 x .177 [JSB] Hades1 x [Duncans] Premium Watch Protective Hard Case, Waterproof1 x [Dolphin] KESTROS McMillan Competition Fiberglass John Carr Act1 x [Luminox] Leatherback Sea Turtle Giant 0321.L1 x [Nextorch] UT10 Rechargeable Headlamp1 x [Luminox] Navy SEAL- 3051.GO.NSF1 x .22 [Anchutz] Mod 5251 x [Leatherman] Bit Kit (42 Piece) Tools1 x .177 [Webley] Matchpell1 x [Gamo] Speedster 10x Gen 21 x [Olight] Warrior X 4 Tac Limited Edition Camo, Rechargeable LED1 x [Firefield] Charge AR Green Laser / Light Combo Military Grade1 x Neck Tie No261 x RCBS .22-250 Group A Dies1 x [CRKT] M16-03 Bronze Black Blade1 x [Duncans] Beretta 92 Gun Diagram, Cleaning/Mouse Cloth Mat1 x .22 [RWS] Hobby1 x [Victorinox] I.N.O.X. Professional Diver | IN:2418441 x [Leatherman] Wave, Multi-Tool, Leather Sheath1 x [Kwik Thumb Stud] Brass Bar, Fits blades Up To 1/8" Thickness1 x [Firefield] Impact XL Reflex Sight1 x [Luminox] Original Navy Seal - 3051.F1 x [Luminox] ICE-SAR Arctic 1003.ICE1 x 12g Capsule [Crosman] CO2 Cartridge (C02) Bulb x12 Pack +2 Free1 x [Duncans] Compact Weapon Laser (CWL)1 x [Victorinox] Classic SD Alox Electric Yellow, Limited Edition1 x [Nuprol] Swept Angled Grip Short, Picatinny Weaver Rail Mount1 x .22 [H&N] Rabbit Magnum II1 x [Smith's] Two Step Knife Sharpener, Carbide & Ceramic1 x [Hawke] 30mm (1.2") Medium Picatinny Scope Mounts 20mm (x2 Pack)1 x [Air Arms] QTEC Silencer2 x [Böker] Oil-Pen 2.0 for Knife Care1 x 9999[Whitby&Co] Sprint Lagoon Blue1 x .22 [JSB] Jumbo Exact1 x .22 [RWS] Super-H-Point1 x [Barnett] Cobra Slingshot1 x [Leatherman] Rebar Multi-Tool, Nylon Sheath1 x .22 [Brno] Mod452 Stainless Synthetic1 x [Smith & Wesson] Tactical Digital Shock Watch1 x [Nextorch] FR-1 Rapid Deployment TA30 Flashlight Ring1 x [Birchwood Casey] Lead Removing Cloth1 x Tan Special Ops Tactical Gun Light 400 Lumens1 x [NUPROL] BOCCA Series Viper Model Suppressor1 x [QuickSurvive] Magnesium Flint Striker, Flint & Steel1 x [Survival Cuffs] Apex Grizzly Survival Leather Cuff, AEB-H Blade1 x [Victorinox] Classic SD Turquoise, Pocket Swiss Army Knife1 x [Victorinox] Classic SD Yellow, Original Pocket Swiss Army Knife1 x [Duncans] Crimson Terra Aluminium Angled Foregrip1 x [Olight] O'Pen 2 Gun Metal Grey, Laser/Light Alloy Pen1 x [Hawke] 30mm (1.2") Medium Scope Match Mounts 9-11mm (x2 Pack)1 x 9999[Whitby&Co] Leven Carbon Fibre Orange1 x .177 [JSB] Match Diabolo Exact1 x .177 [Air Arms] Diablo Field1 x .308 [Ruger] Precision1 x [Viking] 6 VK6 Metal Detector1 x .177 [Umarex] Walther Px4 Storm1 x [Gerber] Straightlace Blue -40% SALE1 x [Wiley X] WX Rogue Comm Grey/Clear/Rust Tan Frame1 x [Böker Magnum] Balicomb1 x [CIVIVI] Appalachian Drifter Rose Carbon Fibre C2015DS-11 x [Böker] Trapper Asbach Uralt Oak Wood 1150041 x [Victorinox] Alliance Sport Chronograph | IN: 2418182 x [Air Arms] Silencer for S510 / TX200 HC1 x [Higonokami] No 5 Black Spine Folder Blue Paper Steel1 x .22 [Daystate] Huntsman Regal, Silenced, 3-9x50 Digital IR AO1 x [Hen & Rooster] Stag Antler Luxury Pocket Knife1 x [Victorinox] Mini Champ Red, Swiss Army Knife (SAK)1 x [Arthur Wright & Son] Lambfoot Rosewood1 x [Böker] Barlow Integral Leopard Damascus1 x [Victorinox] Sportsman Red, Little Swiss Army Knife (SAK)1 x .22 [Air Arms] S410 Walnut1 x 9999[Whitby&Co] Sprint EDC Cactus Green PK77GR1 x [CIVIVI] Ki-V Jade C2108A1 x [WithArmour] Elise UK Carry Friendly Folder1 x [Buck] Doctors Knife Delrin BU126161 x .177 [Diana] Mauser Karabiner 98K (K98K), WW2 Setup1 x [Duncans CoreForge] Miniature Abalone Seashell Folder1 x .22 [KRAL] NP02 Puncher, Walnut, Weihrauch Silencer1 x .177 [Air Arms] S400 Beech1 x [Victorinox] Mountaineer Red, Swiss Army Knife (SAK)1 x [Higonokami] No 4 Folder Blue Paper Steel1 x [Duncans CoreForge] Bishop, Toothpick Knife1 x [Higonokami] Nagao Mini Brass Bell, SK Carbon Steel, Japanese1 x [Hen & Rooster] Toothpick Jigged Bone Collectors Set1 x [Weihrauch] XLK Silencer1 x [Higo x Duncans] Brass Forged Folder1 x [Higonokami] Cyan Folder Blue Paper Steel1 x .22 [Air Arms] S510 Ultimate Sporter2 x [Weihrauch] 16mm Push-On Silencer HW80, HW90 & HW951 x [Gil Hibben] 65th Anniversary Trapper Limited Edition -50% SALE1 x [Böker Plus] Tech Tool City 2 Folding Multi Pocket Knife1 x [Higonokami] Blue Paper Steel, Koriwa Turquoise Brass Handle1 x [Buck] Canoe, Traditional Wood1 x [Hen & Rooster] Mother of Pearl Folder1 x [Weihrauch] 16mm Push-On Silencer HW80, HW90 & HW951 x [Rough Ryder] Stoneworx Muskrat2 x [Victorinox] Ranger Red, Swiss Army Knife (SAK)1 x [Duncans ProForge] Insignia, Black Pearl, VG10 Japan1 x [Duncans Sheffield] Classic Gentleman Pen Knife, Mother of Pearl1 x .243 [Remington] 700 Mountain Walnut1 x [EOS] Urchin Friction Folding Flamed Titanium1 x [Duncans] Rainbow Guitar Spectrum Knife, EDC UK Carry Friendly1 x [Black Legion] Balisong, Butterfly Knife Trainer -50% FLASH SALE1 x [BlackFox] Bean GEN 2 Satin Stainless, Olive Wood, UK Friendly1 x .22 [FX] Impact MKII1 x [Higonokami] No 8 Folder Blue Paper Steel1 x 9999[Whitby&Co] KENT EDC Pocket Knife Lava Orange & Black PK70/O1 x [Böker Plus] Tech Tool 1 Micarta1 x [Hen & Rooster] Mini Stag Antler Luxury Pocket Knife1 x .22 [Air Arms] S510 Tactical1 x [Duncans CoreForge] Seafarer Keychain Abalone Seashell Folder1 x [Buck] Toothpick1 x .177 [FX] Dreamline1 x .22 [Air Arms] S200 Beech, High Power Hawke Scope, Silenced1 x .177 [Brocock] Ghost Plus, Second Hand Custom1 x [Higonokami] No 7 Folder Blue Paper Steel1 x [Böker Plus] Slack Cocobolo Wood -25% SALE1 x [Higonokami] Blue Paper Steel, Jade Iron Handle1 x .22 [BSA] Ultra Tactical, Weihrauch Silencer, Second Hand Setup1 x [Frost Cutlery] Zebrawood Saddlehorn Pocket Knife1 x [Higonokami] No 7 Black Spine Folder Blue Paper Steel1 x .22 [Falcon] FN-19 Beech, Second Hand, Japanese Scope1 x [Arthur Wright & Son] Lambfoot Ebony Wood1 x .22 [Benjamin] Marauder Walnut1 x [Arthur Wright & Son] 2 Blade Lambfoot1 x [Frost Cutlery] Chipaway Peanut 20th Anniversary Jigged Bone1 x [Victorinox] Huntsman Blue Transparent (TP), Swiss Army Knife1 x [Rough Ryder] Tiny Trapper Imitation Tortoise1 x [Rough Ryder] Miniature Abalone Folder1 x [Victorinox] Excelsior Red, Swiss Army Knife (SAK)1 x [Sanrenmu x Duncans] Steel Whittler -40% SALE1 x [Duncans ProForge] Serenade, Olive Wood, VG10 Japan1 x [Rough Ryder] Tortoise Shell Leg Knife1 x [Fox Knives] Venatores 7 in 1 MultiTool, M390, Made in Italy1 x [Duncans] SteelShield - Steel Protection Formula1 x [Spyderco] Bug UK Friendly Keychain Knife1 x [Duncans] Keycut Multi-Tool Black1 x [Fox Knives] FKMD Chiroptera Folding Karambit Talon Claw1 x .22 [Ruger] 10/22 Grey Laminate1 x .22 [Anschutz] Match 1807L1 x .177 [Umarex] Walther PPK/S Magazine 15 Rounds1 x [Anglo Arms] 9.5mm Slingshot Ammo (x50 Pack)1 x [Gerber] Affinity Copper -48% OFF SALE1 x .22 [Rainson] Edge X1 x .177 [RWS] Superpoint1 x [MTM] Universal Loading Tray1 x .177 [RWS] Super-H-Point